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Our Staff

KnovaSolutions® staff members are advanced-degree clinical nurses and pharmacists. Our nurse clinicians understand care giving, the healthcare system, and the importance of listening and communicating. Our pharmacists are a crucial part of the team with their exceptional knowledge of medications and prescription drug interactions.

Clinical Leadership Team


Shawn Petrini, MSN, RN -- Chief Clinical Officer

Ms. Petrini manages KnovaSolutions, a clinical prevention service she helped develop. In addition to the delivery of personal health care, Ms. Petrini has over twenty years of experience in Human Capital Risk Management research and service delivery, including program and policy development, implementation and evaluation, decision support, and large-employer account management. She earned her Master of Science degree in Nursing from the University of North Carolina at Greensboro with a focus in Nursing Administration. Much of her professional career has been in educating both health professionals and consumers about the importance of information and consumer choice in health protection and healthcare delivery. Her clinical background includes working in hospital, rehabilitation centers, and community settings in the specialty areas of cardiology and neurology. Ms. Petrini held faculty positions at the School of Nursing at the University of North Carolina at Greensboro and is currently an adjunct professor for the Fay W. Whitney School of Nursing at the University of Wyoming.

Rene Sims, MSN, RN, MBA -- Vice President, Clinical Services Account Relations

Ms. Sims is the Senior Manager of KnovaSolutions Business Development and a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree in Nursing from Valparaiso University and her Master of Business Administration degree from Western Governors University. Her nursing experience includes direct patient care in women's service. Ms. Sims taught obstetric nursing at Indiana University Northwest and has worked as a legal nurse consultant. She serves on the Board of Directors for the Society of Nurses in Advanced Practice (SNAP).

Suzanne Supola, MSN, RN -- Vice President, Clinical Service Operations

Ms. Supola is the Director of Clinical Prevention Service Quality and a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree in Nursing with a focus in adult health and cardiac disease from the Medical University of South Carolina. Her clinical background includes hospital nursing both at large teaching centers and small rural community hospitals. Prior to joining HCMS, she worked at Options & Choices, Inc. (OCI) providing individual health consultation and management services. She has been an adjunct faculty member at Asheville-Buncombe Technical College teaching in the RN program and currently serves on the Board of Directors for the Haywood Regional Hospital in her community.

Clinical Nurse Team


Theresa Faivre, MSN, RN -- Quality Assurance Preceptor and Clinical Prevention Specialist

Ms. Faivre is the Service Quality Manager and a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree in Nursing from Lewis University in Illinois. Her background includes the care of women and children, ambulatory surgery nursing, and instructor at the University of Phoenix.

Linda Archer, MSN, RN, CNS -- Clinical Prevention Specialist

Ms. Archer is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree in Nursing from the University of Colorado at Colorado Springs. She is a Clinical Nurse Specialist in Community Health. Her nursing experience includes public health with a focus on women’s health and maternal-child health, inpatient hospital physical rehabilitation and acute and chronic care of adolescents in a school setting. She was a quality assurance specialist for a health maintenance organization where she coordinated disease management services for members and managed preventive health services.

Kathryn Bauke, MSN,RN NE-BC -- Clinical Prevention Specialist

Ms. Baucke is a Clinical Prevention Specialist for KnovaSolutions. She earned her Bachelor of Science in Nursing from Montana State University and a Master of Science degree in Nursing with an emphasis in Leadership in Healthcare Systems from Regis University. Ms. Baucke has worked in a variety of healthcare settings including acute care, outpatient care and the health insurance industry. Her clinical background includes Orthopedics, Med/Surg, Cardiac, Trauma, Dialysis, Transplant, Quality and Case Management.

Alana Bernstein, MSN, RN-BC -- Clinical Prevention Specialist

Ms. Bernstein is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree in Leadership and Management in Nursing from Regis University. Alana’s background is in Medical/Surgical Nursing and is board certified in Medical/Surgical Nursing, being an expert in her field. She started out on a Stepdown ICU and most recently worked in a hospital as a clinical nurse in the float pool, being a resource for all inpatient units. Alana is Affiliate Faculty at Regis University as a clinical instructor for nursing students which has been a wonderful experience, as she is very vibrant and loves sharing her passion with the nursing future.

Mary Coyle, MSN, RN, NP, OHN -- Clinical Prevention Specialist

Ms. Coyle is a Clinical Prevention Specialist for Knova Solutions. She earned her Master of Science degree from the University of Wisconsin-Madison. She is an Adult Nurse Practitioner with an emphasis in adult health, pulmonary rehab, mental health and chronic illness. She is certified in Occupational Health and Case Management. Throughout her career she has managed several on-site clinics within companies and feels passionate about helping individuals achieve their health goals so they can maintain a productive, healthy and active lifestyle.
   

Sandy Cram, MHA, RN, CCN -- Clinical Prevention Specialist

Ms. Cram is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Healthcare Administration degree from Pfeiffer University. Her clinical background includes critical care, home health, cardiac rehab, and employee wellness. In addition to her clinical experience, Ms. Cram has served as a Medical Management Officer for an employees benefit consulting firm and initiated their work site wellness programs for their clients.

Juanita Estime, RN, MSN-Ed -- Clinical Prevention Specialist

Ms. Estime is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science in Nursing with an emphasis in Nursing Education from Grand Canyon University in Arizona. She has worked as a pediatric nurse in a variety of settings including hospitals, schools, and Medicaid. She has worked a variety of roles in her nursing career, such as case management, utilization management, leadership and as a clinical nurse auditor for the fifth largest pediatric hospital in the United States. During her time as a school nurse she was instrumental in developing first response teams for each of her schools, which included CPR training.

Sharon Falk, MSN, RN -- Clinical Prevention Specialist

Ms. Falk is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree in Nursing from the University of Phoenix. Her clinical background includes orthopedics, emergency department, and operating room experience. She has also worked in quality/utilization management and taught in a licensed practical nurse program. She volunteers in a community-based health team with a focus on stress management.

Nic Huff, MSN, RN -- Clinical Prevention Specialist

Nic earned his Master of Science in Nursing from the University of Phoenix in Arizona. He has primarily worked as an Emergency Department nurse, specializing in trauma response and education. He was instrumental in the development of a level one trauma program for a large hospital system in Arizona. He is also a nurse educator with experience teaching student nurses and experienced nurses in a variety of subjects, including pharmacology and critical care. When not working in a formal capacity Nic volunteers as a medic for local youth sports programs and teaches CPR to children in the local rec centers.

Judi Jackson, MSN-Ed, MS, RN-C -- Staff Development Coordinator and Clinical Prevention Specialist

Ms. Jackson is a Clinical Prevention Specialist for KnovaSoultions. She earned her Master of Science degree in Nursing with an emphasis in Nursing Education from Grand Canyon University in Arizona and her Master of Science degree in Administration with a focus in Health Services Administration from Central Michigan University. She also has achieved a certification as an obstetrical nurse. Ms. Jackson has worked in several healthcare settings to include inpatient and ambulatory care, community-based health clinics, public health, and military facilities. Ms. Jackson’s clinical nursing experience involves maternal-child nursing, women’s health, family practice, pediatrics, chronic disease management, case management, patient navigation, and coordination of care. In addition to her nursing experience, Ms. Jackson is actively involved in her community volunteering and serving on various boards, advisory councils, and committee groups. She is passionate about changing people’s lives by impacting their quality of life and healthcare needs.

Linda Jackson, MSN, RN -- Clinical Prevention Specialist

Ms. Jackson is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree in Nursing from the University of South Carolina with a focus in Community Health Nursing. Much of her professional career has been in educating health professionals about the importance of performance improvement, infection prevention, and patient safety. Her clinical background includes acute care management in the specialties of medical-surgical, behavioral health, and maternal-child nursing. Ms. Jackson has held faculty and administrative positions at the Schools of Nursing at New Mexico State University-Alamogordo and Central Carolina Technical College in Sumter, South Carolina. Most recently, she was a Clinical Outcomes Specialist at a community hospital in South Carolina and an Examiner for South Carolina Quality Forum, SC Governor’s Quality Award.

Nicole Livermore, MSN, RN, CNS -- Clinical Prevention Specialist

Ms. Livermore is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree in Nursing from the University of Nebraska Medical Center and is licensed as a Clinical Nurse Specialist in Adult Health in Nebraska. Her background includes many years of acute care experience specializing in Oncology, Med-Surg and Critical Care. Her most recent roles in the hospital consist of nurse manager, Clinical Nurse Specialist, and nurse educator on a Medical Oncology unit. She is an Oncology Certified Nurse and remains active in the Southeast Nebraska Oncology Nursing Society. Her passion is helping people to find comfort in their health decisions.

Sarah Lloyd, MSN, RN -- Clinical Prevention Specialist

Ms. Lloyd is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree with a focus on Nursing Informatics from Walden University. Her clinical background includes emergency room, intensive care, urgent care, GI ambulatory care, chart reviews, and adult physical rehabilitation. She has leadership experience in the ambulatory and physical rehabilitation settings.

Kari Michalski, MSN, RN -- Clinical Prevention Specialist

Ms. Michalski is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree in Nursing as a Forensic Clinical Nurse Specialist from Quinnipiac University in Hamden, Connecticut. Her nursing career has centered around women’s health, specifically in the Labor and Delivery, Nursery, Post Partum, and Obstetrical Surgery units, and at a community-based health clinic. Her Forensic experience includes death investigation, legal chart review, child welfare investigation, and critical incident stress management training.

Marilyn Novosel, MPH, RN, CDE -- Clinical Prevention Specialist

Ms. Novosel is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Public Health from the University of North Carolina at Chapel Hill. Her clinical background includes work in hospital, outpatient, and community settings. In addition to direct patient care and discharge planning experience, Ms. Novosel is a Certified Diabetes Educator and Certified Pump Trainer. Most recently, she has taught diabetes self-management classes, facilitated a diabetes support group, and given seminars on diabetes to civic organizations.

Lydia Reed, MSN, RN -- Clinical Prevention Specialist

Ms. Reed Is a Clinical prevention specialist for Knovasolutions. She earned her Master of Science degree in Nursing administration from California University of Pennsylvania. Her nursing experience includes a variety of different areas such as: critical care, cardiovascular, transplant, home health, quality case management and utilization review.

Christine Vannelli, MSN, MHA, RN -- Clinical Prevention Specialist

Ms. Vannelli is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Science degree and her Master of Health Administration degree from the University of Phoenix in Arizona. She has previously held Board Certification for Vascular Access, completed basic and intermediate training for surveillance, prevention and control of Healthcare Associated infections, obtained Certification for Hypothermic Life Support, and was a Certified Emergency Room Nurse with a concentration in pediatric emergency care. She has worked in a variety health care settings including acute care, home health, military and civilian. In addition to working as a clinician, she has been a consultant and educator in various industries. Ms. Vannelli is a proud veteran of the U.S. Navy. She is very committed to holistic health, volunteers on several projects within her community and is a registered Yoga instructor.

Jackie Vialpando, RN, MAEd -- Clinical Prevention Specialist

Ms. Vialpando is a Clinical Prevention Specialist for KnovaSolutions. She earned her Master of Education degree with a focus in counseling from the University of Phoenix. Her nursing experience includes public health with a focus in emergency management, immunizations, and travel health. She also spent time in the school environment as a school nurse for children from birth through 21. Ms. Vialpando has also been involved in employee wellness and has experience in the acute dialysis setting.
 

Member Services Team


Tim Walters -- Call Center Manager

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Mr. Walters is the Call Center Manager of KnovaSolutions. He has 15 years experience in call centers for different industries ranging from start up companies to multinational corporations. Tim also owned his own company in the packaging industry, and has worked in both publishing and in software development. He has a Bachelor of Arts degree in Business Management from the University of Northern Colorado.
   

Leah Fike -- Member Center Agent

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Ms. Fike is a Member Center Agent for KnovaSolutions. She earned her Associates Degree in Graphic Design & Communication in Tempe, Arizona. Her background in marketing and arts allows her to be creative. Her background experience includes 18 years of customer service while supporting small businesses and supporting her local community. In her spare time she loves the outdoors, traveling in the RV, creating online designs, and spending time with family.
 

Aleesha Perkins -- Member Center Agent

Ms. Perkins is a Member Center Agent for KnovaSolutions. She earned her Bachelor of Arts & Science in Communication with Relational Emphasis from Bethel University in Saint Paul, Minnesota. Ms. Perkins has also spent volunteer time teaching English as a Second Language (ESL) to immigrants as well as volunteering at East Side Neighborhood Services in Minneapolis in their Family Violence Program teaching non-violent conflict resolution skills to offenders.

Felisha Ramirez -- Member Center Agent

Ms. Ramirez is a Member Center Agent for KnovaSolutions. She completed dental assistant school and obtained a national certification in the dental health field. Her background includes experience working in the healthcare arena for seven years. She is currently enrolled in Laramie County Community College completing a Bachelor of Applied Science degree. In her spare time she loves outdoor activities with her boyfriend and two dogs Pika and Rufus.
   

Tracy Ruffin -- Member Center Agent

Ms. Ruffin is a Member Center Agent for KnovaSolutions. She has over 15 years of customer service experience in business, retail, and healthcare industries. She is a certified Phlebotomist and is pursuing an undergraduate degree in Health Information Technology and Health Administration. For fun Ms. Ruffin enjoys reading, outdoor activities, volunteer work, and traveling with family and friends.

Pharmacist Consultant Team


Chris Abram, PharmD -- Clinical Prevention Specialist

Dr. Abram provides pharmacy information, education, and support for KnovaSolutions members. He graduated from the University of Wyoming in Laramie, WY with a Doctor of Pharmacy degree. He has been a pharmacist for skilled nursing homes and assisted living facilities as well as in a retail setting.

Tobi Snyder, PharmD, CGP -- Clinical Prevention Specialist

Dr. Snyder enjoys providing pharmacy consulting and support for KnovaSolutions members. She earned her Doctor of Pharmacy degree at Drake University and later became a Certified Geriatric Pharmacist. Dr. Snyder currently serves as an international Board member for the Commission for Certification in Geriatric Pharmacy. Dr. Snyder also has a Bachelor of Science degree in Biology with a minor in Chemistry from the University of Denver where she enjoyed the challenges of competing Olympic level gymnastics. For hobbies, Dr. Snyder enjoys all sorts of crafts, music, and keeping active with friends and family.

Medical Information Team


Elaine Hammond, MSLS -- Medical Librarian

Ms. Hammond is a Medical Librarian for KnovaSolutions. She earned her Master of Science degree in Library Science from the University of North Carolina at Chapel Hill. Ms Hammond provides research support services and usable health information to KnovaSolutions clinicians in support of enrolled members and their families as they become better health care consumers. She is a member of the Special Library and Medical Library Associations.

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